Shipping Policy
PHRM takes care to package products for transit with Australia Post
We offer a $12 flat shipping rate for all purchases over $40
Please allow 5-7 business days for your package to arrive
We will email when the package has been picked up
Return & Exchange Policy
Permanent Hair Removal Melbourne hopes you’ll be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns for refund or store credit under the following terms and conditions:
- PHRM takes care to package products for transit. Items can be returned if the PRODUCT is damaged or defective upon receipt however, returns for minimal damage to packaging will not be honoured
- For hygiene reasons, we do not allow returns of skincare, makeup or makeup products for incorrect shade purchase or change of mind. We do offer bookings for pre purchase colour consultations in clinic which can be scheduled via the booking link. Colour consultations require a booking fee which is redeemable with makeup or skincare purchase
- For returned items, refunds will be issued as store credit only.
Original shipping fees will be deducted from the refund amount
- To initiate returns process: email permanenthairremovalmelbourne@gmail with: *Order details *Original photos of the damaged product along side a hand written note with the buyers full name
- We reserve the right to refuse any return if the item does not meet the above criteria or at the discretion of clinic management
